LillyPilly is committed to protecting the privacy of individuals and businesses and meeting the standards set out in the Australian Privacy Act of 1988 and subsequent amendments. LillyPilly recognise the trust you are placing in it through your dealings and will do its utmost to maintain that trust. Under no circumstances will LillyPilly sell or trade your email address or any other information with any other entity.
What We Collect
You can generally visit this Web Site without telling LillyPilly who you are or revealing other personal information and we will not collect any personal information about you except when you knowingly provide it. The amount of personal information LillyPilly collect about you depends on how you use the Web Site and whether you elect to give LillyPilly any information about yourself by becoming a registered LillyPilly user or subscribing to monthly newsletters.
Whenever LillyPilly collects personal information, it endeavours to advise the purpose for which the information is being collected. LillyPilly will ask you for information, including some personal information, if you use one of the following services:
Becoming a Registered User. In order to register, you need to share personal information, such as your name and email address.
Making a Purchase When you buy products on www.lillypilly.net.au, you will have to supply a billing address, phone number, shipping address and credit card information. By making a purchase, you become a registered user of LillyPilly. All of this information is submitted securely via 128-bit encryption.
Contests and Surveys. If you enter a competition, or answer an online survey, you will become a registered user if you are not already. LillyPilly may also ask you for some demographic information, such as your age, where you shop, what you read, education level, income bracket, products you like etc. This information is not shared with any outside parties.
Linked Web Sites are not under the control of LillyPilly and we are not responsible for the conduct of companies linked to our Web Site. Before disclosing your personal information on any other Web Site LillyPilly advise you to closely examine their Terms and Conditions of use.
Why We Collect This Information
Unless otherwise stated, LillyPilly uses the information collected for the following purposes:
· to send updates by email or post in respect of developments at LillyPilly;
· to identify if you are eligible for discounts or special offers; and
· to compile a customer profile so as to best serve your current and future requirements.
At all times, LillyPilly will take steps to ensure that the collection of information is both relevant and not intrusive to an unreasonable extent. LillyPilly does not use personal information for purposes other than those disclosed to you at the time of collection or as stated above.
How We Store This Information
The storage and security of personal information is important to us. Where we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
We use industry standard Secure Sockets Layer (SSL) authentication to guarantee the confidentiality of on-line transactions made on our site. SSL authentication and 128-bit encryption of the information you send us over the internet protect your information from third party interception. Unfortunately, no system is totally secure at all times – a reality true of all internet use. However, where LillyPilly becomes aware of unauthorised access of, or access to, personal information, appropriate action will be taken against the individuals or organisations concerned.
Cookies
LillyPilly uses two types of cookies on this Web Site - these are session cookies and permanent cookies.
Session cookies are only used to let the LillyPilly Web Site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product. Upon closing your browser the session cookie set by this Web Site is destroyed and no personal information is maintained which might identify you should you visit our Web Site at a later date.
To enable LillyPilly to recognise each time your browser visits the LillyPilly Web Site it downloads a cookie onto your hard drive.
Through the use of this cookie LillyPilly is able to:
(a) recognise your browser each time it visits our site; and
(b) track which pages you visit whilst at our site.
LillyPilly may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.
Access, Update and Removal
Under the Australian Privacy Act of 1988 LillyPilly is obliged to provide personal information of an individual which has been collected, used or disclosed since 21 December 2001. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by LillyPilly, please contact us at:
LillyPilly Pty Ltd
P.O. Box 2010,
Camberwell West LPO
Victoria 3124
Australia
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